Excellence as a standard for quality service
Spire Healthcare prides itself on providing the highest quality healthcare, earning it the reputation of a leader in its field. Spire’s 2013 survey showed that 92% of its patients rated the quality of the care received at their Spire hospital as ‘excellent’ or ‘very good’. This secures Spire’s position as one of the UK’s leading hospitals offering the best quality care. It was the first private hospital provider to publish clinical activity and patient opinions on its website.
More time for patient care thanks to automated processes
The imminent withdrawal of support by its technology provider from the UK market led Spire to recognise the need to overhaul its 20-year-old systems. It therefore conducted a study to find a new solution on the market. Patient data was often duplicated with no auditable log, the system was difficult both to operate and maintain, and it was also expensive to configure and support. By manually checking data, the hospital staff were losing valuable time that could be dedicated to patient care.