A key service for awarding committees
In the field of Corporate and Investment Banking, the company offers support and maintenance, or Business as Usual (BAU) services to its users and business areas. This service includes support and maintenance for the Murex platform—a tool used to manage the majority of the company’s operations in the financial markets. This essential service offers 24/7 support to contract awarding committees in production environments.
The need for coordinated management
The client provides this service through a team made up of various consultants. This team has a high turnover rate, poor cohesion and struggles to meet the basic needs of users.
We have broad experience in both Murex platform projects and Level I and II support services for the various treasury platforms of finance institutions.
We decided to install a team of four consultants who were experts in Murex on both a technical and functional level. Response times to users were improved by offering an agile, resolutive, independent and efficient service that guarantees to identify and solve incidences quickly and streamline the tasks of users and Murex departments. The highly motivated team and the strong performance delivered resulted in a significant improvement to services, communication and reports to the user.